Returns and Refund Policy

Last Updated: 25th May 2025

At Home Gym Equipments, we value your satisfaction and strive to provide high-quality products and services. If you are not fully satisfied with your purchase, this Returns & Refund Policy outlines the process and conditions for returning items and receiving a refund.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item must be Returned / Exchanged  within  1–3 days] from the date of delivery.
• The product must be unused, undamaged, and in its original packaging with all tags, manuals, and accessories intact.
• Proof of purchase (receipt, order confirmation, or invoice) must be provided.

Items that are not eligible for return include:

• Products marked as final sale or non-returnable at the time of purchase.
• Customized or special-order products.
• Items damaged due to misuse, improper assembly, or normal wear and tear.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email or Call ( 0797456454 ) our customer service team at info@homegym254.co.ke to request a return authorization. Include your order number and reason for the return.
2. Approval & Instructions: Once your request is approved, we will provide instructions on how to ship the product back to us.
3. Shipping the Item: Pack the product securely in its original packaging. You are responsible for return shipping costs unless the return is due to a product defect or our error.

3. Inspection and Approval

• Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
• We will notify you of the approval or rejection of your return within,  1–2 business days].

4. Refunds

• If approved , your refund will be processed to your original payment method within  1–2 business days].
• Shipping charges and handling fees are non-refundable, except in cases of defective or incorrect items

5. Exchanges

• If you wish to exchange a product for a different item, size, or model, please contact our customer service team.
• Exchanges are subject to product availability and follow the same return conditions as above.

6. Damaged or Defective Products

• If your item arrives damaged or defective, contact us immediately within  48 hours of delivery).
• We will arrange for a replacement or issue a full refund at no additional cost.

7. Contact Us

For any questions or to request a return/refund, please contact our support team:

• Email: info@homegym254.co.ke
• Phone:  0797456454
• Address: Cianda House,Koinange Street, Nairobi, Kenya.

Your satisfaction is important to us. At Home Gym Equipments, we aim to ensure every purchase meets your expectations and that returns or refunds are handled quickly and fairly.